Four teams, all still running
Real queues. Measured before and after.
Every story here starts with a week of looking at where the hours went, and ends with numbers from production, not from a pilot.
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Case studies
Four teams. One way of working.
Each team started with one workflow. Open a story for the problem, how the agent was set up and what changed.
Logistics
Northpoint Logistics
9 hours a day
35 minutes
Delivery exceptions sorted before the morning call
A 40-person freight forwarder used to start every day with nine hours of carrier exceptions spread across three people. Now the support triage agent reads them overnight.
E-commerce
Harbor & Pine
6 hours to reply
4 minutes
First replies in minutes, even in peak season
An online home goods retailer with three warehouses answered customers in six hours on a good day. Support triage now routes 1,900 tickets a week and drafts the simple half.
Finance
Ledgerline
6-day close
2 days
Month-end close cut from six days to two
A 120-person payments company matched 4,000 supplier invoices a month by hand. The finance ops agent now does the matching and sends only the mismatches to a controller.
Services
Calder & Webb
4 hours on Monday
15 minutes
The Monday report writes itself
A 12-person accounting firm spent every Monday morning building one report from six sources. The weekly reporting agent now has it ready at 07:00.
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Reviews
In their words, ninety days in.
We ask every customer the same question after the first quarter: what changed for your team? These are the answers, unedited.
Five teams, in their words
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Get started
Pick one workflow. We will have an agent on it in 21 days.
Book a 30-minute call. Bring the task that eats the most hours and we will tell you plainly whether an agent can take it.